The following issues sometimes occur when you are registering for ACP courses. Expand the accordion to show what to do in each case.
If you see this message, try the following:
Confirm you have waited the recommended time before attempting to log in.
UITS recommends waiting 24 hours after creating an IT account or 10-20 minutes after resetting the passphrase before attempting to log in.
Make sure you are entering your username and passphrase correctly. Your username will be the prefix to your IU Email address. Ex: acpstudent@iu.edu - username is acpstudent.
Reset IU Passphrase
Contact ACP and be sure to include your full name and the name of your high school in your message.
This message indicates there may be an internal issue with your record or admission.
Contact ACP and be sure to include your full name and the name of your high school in your message.
This may indicate your username/passphrase does not match what is in the IU system.
To check whether the issue involves your login information, attempt to log into One.iu.edu.
If login fails, follow the instructions to Reset IU account passphrase.
If login is successful, the issue is not with your login but some other problem. In this case, contact ACP and be sure to include your full name and the name of your high school in your message.
Per Indiana law, university students are required to provide proof of immunization to be an IU student. Because ACP students take courses on their high school campus, this hold is normally suppressed for ACP students. However, if you find this hold was placed on your account, please contact ACP. *Be sure to include your full name and the name of your high school in your message.
We will assist you with registration.
Students over the age of 18 are required to verify citizenship to be eligible for financial aid. While financial aid may not be relevant for ACP students, it is possible this hold may be placed on your record after you turn 18. Complete the Citizenship Verification in order to continue with registration.
If you have an outstanding balance over $5,000, or, if you have a "write-off" balance (any balance unpaid for over 365 days), you will not be allowed to register until this balance has been paid.
You must contact the Office of the Bursar to resolve account status:
If I am taking an ACP related course through my high school, am I required to take this course for dual credit?
Enrollment for dual credit may not be a requirement for your ACP course. In most of our partner high schools, you may opt to complete the ACP eligible course for high school credit only. You should contact your high school counselor office to confirm whether ACP enrollment is a required for the ACP courses you are taking.
My ACP course runs through the full academic year. Do I need to enroll for dual credit again in the spring?
If the course runs through the academic year, you only need to enroll during the fall registration period. If you are not certain whether your course requires enrollment during spring registration, consult your instructor or contact ACP.
I am eligible for the free/reduced lunch program at my high school. Is there anything I need to do to claim my fee waiver?
Your high school should provide this information to ACP on your behalf. ACP will automatically apply the tuition waiver to eligible students' accounts.
Can I change my mind about earning dual credit for an ACP course?
You may drop from earning dual credit for ACP courses through midnight on the final day of the online registration period. You may do so by logging back into ACP Online Registration site and selecting the Drop option. Students who drop ACP enrollment before the deadline will not incur any tuition fees and no grade will be reported to your college transcript.